Contact information
We’re here to help and committed to making your denim wholesale shopping experience as smooth as possible.
Our brand is a professional denim apparel wholesale supplier. We cooperate with stable garment factories to supply stylish, high-quality jeans, denim sets and plus-size clothing at competitive factory prices — shipped globally to your warehouse door.
Customer Support Email: info@ruswear.com
We respond within 24–48 business hours, Monday through Friday.
Before Contacting Us
- To help us assist you faster, please include:
- Your order number / inquiry reference ID
- Your full name & company name
- Your target market & required order quantity (MOQ)
- A detailed description of your request (product style, size, custom logo, shipping demand etc.)
- For defective goods, wrong sizes or incorrect shipments, please attach clear photos of the denim items, fabric labels and outer packaging — this helps us resolve your case faster.
Order & Shipping Information
- Production lead time: 7–15 business days based on order quantity
- Global shipping options: Sea freight / Air freight / Express door-to-door delivery
- Tracking number sent via email once your goods depart our warehouse
- We support worldwide shipping to USA, Russia, Europe, Southeast Asia and Central Asia.
Returns & Exchanges
- We offer after-sales service for defective production items within 15 days after goods receipt. Please contact our support team before arranging any return shipment — unauthorized returned goods cannot be accepted. Customized logo orders are non-refundable unless quality issues occur.
Business Information
- RUSWEAR Denim Apparel Brand | Managed by Zhuzhou Lusong District Pipixiong Trading Firm
- Registration Address: LS161, 3/F Jinlun Times Square, Chezhan Road, Lusong District, Zhuzhou, Hunan, China
- Shipping Base: Guangzhou, Guangdong, China
- Email: info@ruswear.com
- Telegram: +86 your phone number
Business Hours
- Monday – Friday
- 9:00 AM – 6:00 PM (GMT+8 Beijing Time)
- Our sales & support team operates Monday–Friday and we aim to reply to all emails and messages within 24–48 hours.